How Can We Help?
Find answers, get support, and make the most of your learning experience
Getting Started
Technical Support
Course Access
Certifications
For Organizations
How do I access my organization's courses?
Use the Client Login page and select your organization from the dropdown. Your credentials should have been provided by your training administrator or HR department.
I'm new to the platform. Where should I start?
Check your organization's recommended learning path, or if you're an individual learner, explore our curated Learning Paths in the Course Library.
Can I access courses on mobile?
Yes! The UTE platform is fully mobile-responsive and accessible on any device.
Can I access courses on mobile?
Yes! The UTE platform is fully mobile-responsive and accessible on any device.
The video won't play. What should I do?
Ensure your browser is up to date and that you have a stable internet connection. If issues persist, contact support.
How do I update my profile information?
Log in and navigate to your account settings in the top-right menu.
How do I enroll in a course?
Organizational clients have automatic access to assigned courses. Individual learners can browse the library and enroll directly.
Can I retake a course?
Yes, you can review completed courses at any time.
How long do I have access to courses?
Access duration depends on your organization's agreement or individual subscription plan.
How do I earn a certificate?
Complete all course modules and required assessments. Certificates are automatically generated upon completion.
Can I share my certificates?
Yes! Download your certificate or share directly to LinkedIn and other professional networks.
How do we add our own content to our school?
Contact your UTE account manager to discuss custom content integration.
Can we track our team's progress?
Yes, organizational admins have access to comprehensive analytics dashboards.